Absolutely — we encourage you to share your preferences!
Your input helps us tailor our service to better meet your expectations and ensure you’re fully satisfied with the cleanliness of your home.

To make sure your preferences are properly recorded in your cleaning plan, we recommend giving us a call. We’ll be happy to note your specific needs in your file, so you won’t have to repeat them each time we visit.

Our top priority is delivering a high-quality cleaning experience.
To ensure we meet the specific needs of your home, the number of cleaners we send may vary. However, most homes typically receive a team of three to four cleaners.

We’ll always notify you the day before your scheduled service to confirm the details. If you have any preferences regarding the cleaning products we use, please don’t hesitate to let us know — we’ll do our best to accommodate your requests.

Payments are due on the day of your scheduled service.
We accept the following payment methods: Check, Cash, Zelle, Venmo, and PayPal.

If you choose to pay by check, please make it payable to CleanShine Pro.

No problem at all — you don’t need to be home during your cleaning.
We operate Monday through Saturday, from 8:30 a.m. to 5:30 p.m., and many of our clients aren’t home when we arrive. In most cases, customers provide us with a spare key, lockbox code, or garage code to ensure easy and secure access.

Your satisfaction is our guarantee.
If you’re not completely satisfied with our residential cleaning services, just give us a call within 24 hours. We’ll return and re-clean any missed areas at no extra charge.

Our goal is to earn your respect, your repeat business, and—if you’re happy with our work—your positive review!

One of our most frequently asked questions — and for good reason!
While we understand the importance of timing, there’s no set time limit for our cleaning services. That’s because we prioritize quality over speed, and every home is different.

Although we can provide a general time estimate, we prefer not to be bound by it. The size of your home and the scope of work required can greatly affect how long the cleaning takes. Our goal is to ensure the job is done thoroughly and to the highest standard — we let the results speak for themselves.

We highly recommend starting with a deep cleaning before beginning recurring service.
Why? Because a deep clean provides our team of professional cleaners with a solid foundation to maintain your home moving forward. It allows us to reach the areas that may have been overlooked over time and ensures your home is in the best shape for ongoing upkeep.

Yes — we’re proud to be a pet-friendly company!
We love working in homes with furry family members. That said, if your pet is aggressive or overly protective, we kindly ask that they be kept in a gated area or outside during the cleaning to ensure the safety of our professional cleaners.

If you won’t be home during your appointment, please let us know in advance how you’d like us to handle cleaning around your pet — we’ll do our best to make it a smooth experience for everyone!

No need to provide any supplies — we bring everything with us.
Our team comes fully equipped with top-quality cleaning products and professional-grade equipment to ensure your home is left spotless. We take all supplies with us when we leave, so there’s no hassle for you.

If you have any specific product preferences or sensitivities, just let us know. We’re happy to accommodate your requests whenever possible.

While tipping is never expected, it is always appreciated.
Some clients prefer to leave a small tip after each service, while others give a larger tip at the end of the year. If you’d like to show appreciation in another way, leaving a review on platforms like Google, Angie’s List, Thumbtack, our website, or Facebook is always welcomed. We love hearing that our work is valued!

For your safety and convenience, we recommend having a lockbox at the front of your home.
This allows us to access the house, complete the cleaning, and securely return the key to its proper location when we’re done.